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Frequently Asked Questions
How long does it take before my order ships?
***COVID Update: There are currently no expected delays on producing and shipping most of our products!
We typically ship all standard (non-personalized) orders within 1-2 business days. Personalized maps may take a few additional days.
Please allow extra time if you ordered a personalized map or when ordering during the holiday season (November and December).
How long does it take to get to me after my order ships?
***COVID Update: There are currently no expected delays on producing and shipping most of our products!
However, we have continued to see delays in transit times across all of our couriers. We have been informed that the number of shipments is expected to exceed the maximum that can be processed each day, so your order is likely to take longer to arrive than it might usually. We cannot guarantee that a shipment will arrive by a specific date, even if the tracking provides an estimated delivery date. In general, please allow plenty of time between when you place your order and when you need to receive it just to be safe! You can also choose an expedited shipping option for a faster turnaround time.
Within the US, our maps will typically arrive in 2-5 business days after they leave our hands, depending on your distance from us in Columbus, Ohio. We also have an expedited shipping option available at checkout for most US locations. This does not necessarily speed up the processing time, but does get the item to you a little faster once we ship it!
Our international orders typically take 6-10 business days to arrive after shipment, but we advise that you allow for at least 3 weeks as items occasionally get held up in customs. You will receive a notification when your order ships so you can keep track of it as it makes its way to its destination.
Please refer to our policies page for more information on shipping.
Where do you ship?
We ship worldwide! International orders outside of the domestic US will incur shipping charges.
How much does shipping cost?
If you are within the continental US, shipping is free for orders over $99.
If you are outside of the continental US, this depends on the product(s) you choose and where you live in the world. You can add an item to your cart to get a shipping estimate, or contact us if you have any questions about shipping costs to specific locations.
You will want to provide your exact desired order, as well as the shipping address for us to give you accurate shipping pricing. Shipping costs do not include any customs duties and taxes you may incur in the destination country. For more information on shipping to a location outside the US, click here.
Do you offer expedited shipping if I need my order faster?
We offer expedited 2-day shipping for most US locations. If you add an item to your cart, there is a shipping rates calculator where you can see the expedited shipping rate. (Please note: If you are already in a close shipping zone to Ohio, this option may not appear, since you are already in a 2 day window from us. We also do not offer expedited options on our smaller items that ship USPS, but you can contact us if you have a specific timing need on a poster or other lightweight item.)
How fast will you ship my order?
Thanks to our amazing team that has worked diligently to improve and optimize our processes, we are proud to offer 1-day shipping on personalized and non-personalized map orders!
Any order placed before 12:00 p.m. ET will be shipped the following business day (Monday - Friday).
Please note that this is only applicable to personalized orders that do not require a proof follow-up. If you check the box to approve your legend after selecting your personalization, you are good to go! If you need assistance with your legend, we will ship your order ASAP once we receive your final approval.
Though we are committed to getting your order to you as soon as possible, please note that 1-day shipping is not the same as 1-day delivery. Delivery times still depend on the courier and your distance from our headquarters in Columbus, Ohio.
How many lines of personalization can I include in my legend?
When personalizing your map legend, you may have a title, and up to 3 pin lines OR a quote, phrase, wedding name and date, etc. If you need more help with the personalization process or need some legend inspiration, check out our Personalization Guidelines!
Please note that the maps only include 2 boxes of pins even if you choose to add additional lines, so if you need more, you can add more boxes to your cart!
If you're still unsure about your personalization request, we're happy to answer any questions! Just shoot us an email at firstname.lastname@example.org
What is the character limit in the legend?
We don’t have any specific character limit for our legends. We recommend 2-3 pin lines, and if using a quote we recommend a shorter one no more than 10 words. We may be able to accommodate more characters/words, but it may mean overcrowding or small text. Our legend builder will give you a preview of your design so you can make sure it is perfect before submitting your order!
If you're unsure about your request, we're happy to answer any questions! Just shoot us an email at email@example.com
Can I choose a different legend style on a standard map?
Alternate legend styles, even if you keep the standard text, are considered “personalized." When asked within the legend builder if you are happy with your design, select "no" and then describe which legend you would like in the text box provided.
Can you create a custom size, style or region for me?
Sorry, we don’t offer custom sizes, regions, or styles at this time! We will add your request to our list to consider for future products!
If you are interested in custom color options, check out our Color Splash Maps!
Can I see the personalized proof before I order?
Our legend builder will show your proof in real time as you enter your personalizations. When prompted "Happy with your design?" you can select "yes" to approve your proof.
If you need help with your personalized legend or you have a special request, you can select "no." Describe your request in the provided text box and we will contact you within 1-2 business days with your proof. This gives you the opportunity to provide additional feedback or make revisons before your map is put into production.
Can I see examples of personalized map legends you have done for other customers?
Can I add a logo to my map legend?
We can accommodate company logos if you provide a vector file of the logo, such as a .ai or .eps file.
On state maps and Winkel Tripel maps, the logo would have to fit pretty well into that square legend shape, because on those maps we cannot remove the legend box.
Can I use my own font in my legend?
Yes! You just need to provide the font file (otf or .ttf file). If you don’t already have the font, we recommend searching on dafont.com for it!
Can you remove the legend altogether?
Yes! We can remove the legend altogether (with the exception of state maps and Winkel Tripel maps).
This is considered a personalized order, so you will need to submit it through our legend builder. Leave the header text and pin lines blank, then select "no" when asked if you are happy with your design. You can then request the legend to be removed using the text box provided.
Can I return a personalized map?
We are happy to accept returns on personalized maps! They must be returned in new condition and within 30 days of purchase. Return shipping costs are your responsibility, but the cost of the product itself will be fully refunded. A map with pinholes can be returned but will incur a restocking fee of up to 20% which will be deducted from your refund. For more information, please see our Return Policy or contact us directly.
Do you offer larger or custom sizes?
At this time, our largest single-piece push pin map is 48x32 inches, our largest 3-panel push pin map is 54x36 inches and our largest poster is 48x32 inches. We unfortunately do not offer larger or custom sizes, and we cannot currently print a single-piece pin board larger than the one listed above.
Do your maps come framed?
All of our push pin maps have the printed canvas stretched all the way around a strong internal frame and are ready to mount on your wall without a frame. However, if you wish to add a frame to add extra character to your map, you can purchase one here. They are made of high quality solid oak and you can choose from multiple colors to complement the color and style of your map.
If you order a frame with your push pin map, the map will come fully installed in the frame and ready to hang.
Our posters do not come framed. They are shipped rolled up in a tube. We recommend checking out Amazon or ArtToFrame if you would like a frame for your poster map!
Can you use a different map projection on my order?
We are using the Mercator projection for most maps. We also have the Winkel Tripel available in limited styles. We chose this projection because it's common and therefore recognizable to most people, and a lot of map data is available for it. Since we don't do the cartography ourselves, only the design, we do rely on outside data sources. We don't have any immediate plans to offer other projections, but it's definitely on our radar and we may add some different ones down the road! Please shoot us an email firstname.lastname@example.org if you would like to request a projection!
Can I get more push pins for my map?
How far apart should I hang my 3-panel map?
That’s a personal preference! Some customers want a really spaced out look, and others hang them as flush together as possible. However, we would recommend approximately 1 inch apart, and this is how we show it in our website images.
Which colors look best with my style of map?
This is personal preference! Some customers want their pins to really pop and stand out, while others want a very subtle, matching look. We suggest that you think about which way you would prefer, and then choose colors accordingly. Our metallic pins are also a great in-between option - they stand out due to their shine, but the colors feel quite neutral.
If you’re unsure, check out our team's suggestions in our Personalization Guidelines!
How do I hang my map?
What if I want to make a change to my map or personalization after I place my order?
We may be able to accomodate changes to map styles and personalizations after your order has been placed. Please note that if your map has already been printed at our facility, any changes may incur a reprint fee.
Contact us at email@example.com to request any changes to your order.
Do your maps feature Palestine?
Our maps currently do not feature labels for Palestine per the United Nations' list of recognized countries.
This can be changed by request. It is considered a personalized order, so follow the personalization instructions and select "No" when asked if you are happy with your design. You can make your request in the provided textbox.
Can I mount and frame a poster myself?
Yes! We strongly suggest mounting posters to foam core instead of cork, as it is less expensive, easier to work with, and adheres better. Or grab our “pin stickers” and put the poster in a regular frame with no glass. We cannot mount posters on our own wood fiber for you.
Can the push pin maps be framed?
While our push pin maps are designed to hang nicely on their own, you have the option to dress them up with a decorative wood frame! Our frames are made of oak wood and available in 3 different color options to complement any map style.
If you order a frame with your push pin map, it will ship fully installed in the frame and ready to hang as soon as you open it!
Can I have the canvas print gallery wrapped myself?
Since our maps are printed on canvas like many other gallery wrapped art pieces, they could certainly be gallery wrapped by someone else. However, be advised that because most of our pieces aren’t square they can be more challenging to wrap evenly (varying pressures). Also, we make our own custom boards with durable ½” wood fiber pin board backing and if you want your map wrapped for pinning purposes, you are unlikely to find anyone else out there who will do this. Their wrapped map would simply be an art piece without the extra functionality.
Do you sell just the canvas print?
If you would prefer to purchase the canvas map only (rolled up, shipped in a tube like a poster), we are happy to do that. It is a "non-standard" item, so please contact us to let us know what you would like.