Free economy shipping on orders over $99 to continental 48 USA
HI and AK are not free, but we still ship there, except for 48x32” single panel maps. Reach out to us for a quote in this scenario
Most standard items ship within 1-2 business days unless otherwise noted on the listing (signage, coasters, wood letters, arrows, and others typically take a few days longer)
Personalized orders typically take approximately 1 additional day (depending on customer response time in approving proof)
Conquest Gear ships from a separate location and ships within 2-4 days
Once shipped, items typically take 2-5 business days to arrive
A tracking number is always provided once an order is shipped
APO and PO boxes may require additional fees, or we may not be able to ship to them at all, depending on the item. Use a physical address whenever possible.
Expedited shipping options are available for most large items. Order processing time does not change regardless of shipping method.
Any possible customs charges are not included and are the responsibility of the recipient/customer
Most standard items ship within 1-2 business days unless otherwise noted on the listing (signage, coasters, wood letters, arrows, and others typically take a few days longer)
Personalized orders typically take approximately 1 additional day (depending on customer response time in approving proof)
Conquest Gear ships from a separate location and ships within 2-4 days
Once shipped, items typically take 5-14 days to arrive, sometimes longer. To be safe, plan for 3 weeks just in case
APO and PO boxes may require additional fees, or we may not be able to ship to them at all, depending on the item. Use a physical address whenever possible.
Lost/Damaged Items
If damaged, we will ship you a new product as soon as possible
If an item is lost, we can file an inquiry after approximately 10 days without tracking updates. We will not replace a package until it is confirmed as lost by the courier.
Once a package shows as delivered, we are not responsible for missing/stolen items. If you want to require a signature for the delivery (small extra fee), please contact us.
Refunds and Exchanges
If you have a problem, please let us try to fix it! Contact us right away.
We accept returns of non-personalized items
To be eligible for a return, items must be in perfect new condition
Exchanges are accepted with the same condition
Return and exchange shipping costs are the responsibility of the customer
Returns, refunds, and exchanges must be made within 30 days of purchase
Refunds will only be provided to the original purchase method
International returns are not accepted
Payment
We accept most debit and credit cards, PayPal, Amazon Pay, Apple Pay, Google Pay, Venmo, and ShopPay
Tax will be collected for all Ohio orders
Order cancellations are acceptable for non-personalized items as long as they have not yet shipped. Once shipped, return policies are in effect.
